Support

Something wrong with a level, progress missing, or a reward didn't arrive? Send us your questions, bug reports and ideas; we read and answer every message.

Contact us: info@playflavorquest.com

Try these first

• Close the game completely and open it again. A fresh session often clears a temporary glitch.
• Check for an update: there may be a new version on the App Store or Google Play.
• Check your internet connection. The game plays offline, but rewarded ads and cloud backup need a connection.

If your progress is missing, don't delete the game or clear its data. Write to us first; your backup may still be there.

Include this in your email

• Device model and system version ("Email Us" in the game, under Settings > Help & Info > Help & Support, adds these and the game version for you).
• The level number, what you expected and what happened.
• For gold or reward issues, the amount you expected and roughly when.
• A screenshot, if you have one.

Never send passwords, ID documents or card details.

Frequently asked questions

Do I need an account to play?

No. There's no account, sign-up or login; just open the game and play. Your progress is backed up automatically with the Apple or Google account on your phone.

Where is my progress saved?

Your levels, stars, gold and boosters are saved on your device. On iPhone and iPad, if iCloud is on, your save is also backed up to iCloud; you can see its status in the "Progress backup" line in Settings. On Android, your phone's automatic backup setting applies.

Will my progress come back if I change phones or reinstall?

On iPhone and iPad, with the same Apple account and iCloud on, your save comes back automatically on a new install. iCloud sometimes takes a few minutes; when it arrives the game says "Your progress was restored". On Android it depends on your phone's backup settings. Progress can't be moved between iPhone and Android yet.

I'm out of lives. When do they refill?

You can have up to 5 lives. Losing a level costs one life, and each missing life refills every 30 minutes. If you don't want to wait, tap the heart in the top bar to refill with gold or get unlimited lives for a while. When you lose with no lives left, you can also watch an ad for one life.

A rewarded ad won't open or I didn't get the reward.

An ad may not always be ready; check your connection and try again a little later. Rewarded ads have a daily limit: when it's reached the game says so, and it resets the next day. The video has to be watched to the end; closing it early gives no reward.

A purchase didn't arrive or disappeared.

First close and reopen the game. If it's still missing, tap "Restore purchases" in Settings or at the bottom of the Shop: it brings back your save from iCloud, along with the gold and boosters you bought. If the problem continues, write to us with the order number from the store's receipt.

Payments and refunds are handled by Apple and Google. For a refund, use reportaproblem.apple.com for Apple, or your order history on Google Play.

How do I change my ad and privacy choices?

If you're in the European Economic Area, the UK or Switzerland, you can change your ad consent any time in Settings > Help & Info > Ad Privacy Options. Anywhere, you can turn off personalized ads in your phone's ad privacy settings. Watching ads is never required; the whole game can be played without them.

How do I turn off notifications?

With the Notifications switch in Settings, or in your phone's notification settings.

How do I delete my data?

There's no account, so there's no account to delete. To delete the save on your device, uninstall the game; delete the cloud copy in your iCloud or Google backup settings. This permanently erases your progress. To have data processed by the analytics and ad services deleted, write to info@playflavorquest.com with the subject "Flavor Quest — Privacy request"; we'll reply within 30 days.

Which languages is the game in?

English and Turkish. You can switch in the Language row in Settings.