Account & Data Deletion

Last updated: October 19, 2026

When you sign in to WaySay with your Apple or Google account, a WaySay account is created for you. Your progress, favourites, trip plans and purchase records are linked to it. You can delete your account and all of its data at any time.

Deletion cannot be undone. Your progress, favourites, saved trip plans and the purchase records linked to your account are permanently deleted.

If you have Premium, cancel it first. Deleting your account does not stop the subscription; payments keep being charged to your Apple Account. On iPhone: Settings > [your name] > Subscriptions > WaySay Premium > Cancel Subscription.

1. Delete from inside the app (fastest)

1. Open WaySay and go to Profile in the bottom bar.
2. Tap Delete Account at the bottom of the page.
3. Tap Delete Account again in the confirmation dialog.

Deletion starts right away and you are signed out. If you see "Your account could not be deleted", sign out, sign in again the same way and retry; for security, deletion requires a recent sign-in.

2. Delete by email if you can't access the app

If you've deleted the app or can't open it:

1. Write to hello@waysay.app with the subject "WaySay — Account deletion request".
2. Include your account's email address and how you signed in (Apple or Google). If possible, write from the email address linked to the account.
3. We may ask a few questions to confirm the account is yours.
4. We complete your request within 30 days at the latest and let you know.

Never send passwords, ID documents or card details; we don't need them for deletion.

3. What is deleted?

• Your WaySay account and sign-in record (Apple or Google link)
• Your name, email address, avatar, language preference and citizenship preference
• The cities you started and completed, your card progress and statistics
• Your favourite phrases
• Your saved trip plans
• Purchase and access records linked to your account

Deletion started from the app begins immediately; complete removal from backup and logging systems takes up to 30 days.

4. Deleting data on your device

Downloaded city packs and copies of your saved plans stay on your device:

• To remove them one by one: Profile > Downloads > Remove.
• To remove everything: touch and hold the WaySay icon > Delete App > Delete.

Deleting only the app does not delete your account; your data comes back when you sign in again the same way.

5. Removing Sign in with Apple

If you signed in with Apple, you can also remove the link on Apple's side after deleting your account: on iPhone, Settings > [your name] > Sign in with Apple > WaySay > Stop Using Apple ID.

6. What may be kept?

• Purchase records at Apple: Payments are made through the App Store; invoices and transaction records fall under Apple's rules and legal retention periods. We can't delete them.
• Legal obligations: Purchase information that tax and accounting law requires us to keep is kept only for that period, without being linked to your identity.
• Support emails: Emails you sent us are kept for up to 12 months after your request is closed.

For details, see the Privacy Policy. Questions: hello@waysay.app.